Managed IT 24/7
Focus on your core business, we manage your infrastructure
Proactive monitoring
Continuous monitoring of your systems and applications
Optimized security
GDPR protection & regulatory compliance
Dedicated experts
Expert team available 24 hours a day
Our comprehensive managed services
A range of managed services for optimal and secure infrastructure
24/7 Infrastructure monitoring
Real-time monitoring of your servers, networks and critical applications with intelligent alerts
- Continuous performance analysis
- Proactive anomaly detection
- Customizable dashboard
Managed cybersecurity
Complete protection of your information system
- Next-generation firewall
- Intrusion detection (IDS/IPS)
- Quarterly penetration testing
Backup management
Complete externalized backup solution
- AES-256 encryption & geo-redundant storage
- Disaster recovery plan (DRP)
- Restoration tests
Proactive maintenance
Update and patch management
- Automated patch management
- Vulnerability management
- Off-peak updates
Premium technical support
Multi-channel priority assistance
- Guaranteed response times (SLA)
- Direct access to engineers
- Detailed monthly reporting
Reporting & compliance
Performance monitoring and regulatory compliance
- Real-time dashboards
- GDPR & PASSI audits
- Detailed monthly reports
Why choose us for your managed services?
Certified expertise
We work in compliance with the strictest standards and with trusted partners
Premium technical support
Dedicated engineers available 24/7 with SLA
- <15min critical response
- 97% resolution within 1 hour
Maximum security
Infrastructure compliant with European & French standards and best practices
Guaranteed performance
Continuous monitoring with transparent reporting
Managed services plans
Solutions tailored to each need with results commitment
What's included:
- 24/7 monitoring
- Email support (8am-8pm)
- Critical updates
- Monthly reports
- Daily backups
- Security audit
- Guaranteed SLA
What's included:
- Proactive monitoring
- 24/7 phone support
- Encrypted backups
- Vulnerability analysis
- 99.9% SLA
- GDPR compliance
- DRP included
What's included:
- Dedicated engineer
- 24/7 priority support
- Custom DRP/BCP
- Monthly security audits
- 99.9% SLA
- Team training
- Custom reporting
🔐 All our plans include: GDPR compliance • AES-256 data encryption • France-based storage
FAQ - Infogérance
What is the scope of your managed services?
We cover your entire infrastructure: server monitoring, backup management, network security, critical updates, GDPR compliance and 24/7 technical support. Our services also include firewall management and disaster recovery planning.
What are your response times in case of incident?
Our SLA guarantees a response within 15 minutes for critical emergencies (level 1) with resolution within 4 hours. For standard incidents, we intervene within a maximum of 2 business hours.
How do you guarantee data security?
Our multi-layered approach includes: AES-256 encryption, weekly security audits, advanced DDoS protection, dual authentication and compliance with current standards. All backups are stored with geo-redundant replication across Europe.
Do you provide detailed activity reports?
Yes, you regularly receive monitoring reports and comprehensive summaries with: performance metrics, incident analysis, GDPR compliance and optimization recommendations.
What is your backup policy?
3-2-1 backup plan: 3 copies of data, on 2 different media, 1 off-site. Configurable retention up to 7 years with automatic backup integrity verification.
How do you handle critical updates?
Our Security Operating Center (SOC) applies security patches within 24 hours of publication, after testing in isolated environment. All interventions are traced and validated by our engineers.
Do you offer disaster recovery plans (DRP)?
Yes, we develop a custom DRP with: complete restoration within 4 hours, operational recovery site and quarterly testing. Business Continuity Plan (BCP) option available.
What is your geographic coverage?
Our services are primarily located in Paris, with our team distributed between Paris and Angers. Our services are available throughout the EU with Cloud Act compliance.
How do you escalate complex requests?
Our expert team intervenes within 30 minutes for critical incidents. We have privileged information sources for accelerated resolution.
What training do you offer to our teams?
Awareness program including: cybersecurity workshops, phishing simulations, and personalized tutorials. We also train your teams on monitoring and reporting tools.
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